How your parcel reaches you.

01Where we ship

We ship anywhere in India that our couriers reach. We don't ship outside India at the moment — if you're abroad and smitten with something, DM us and we'll tell you if that changes.

All orders are prepaid. We don't offer cash on delivery.

02Dispatch time

Orders are dispatched within 1–2 business days of payment being confirmed. Orders placed on a Sunday or a public holiday are packed the next working day.

If a piece needs making or finishing before it can go out, dispatch can take longer — how much longer depends on the piece, and we'll tell you at the time.

03Delivery timelines

Once dispatched, parcels take 3–6 days to arrive anywhere in India. Metro addresses are usually at the quicker end of that.

Remote PIN codes, hill stations and the North East can take a little longer — how much varies with the courier serving your area. Add the dispatch window above to get the full time from payment to doorstep.

04Shipping charges

Shipping charges vary with the parcel's weight, size and destination — there's no flat rate, because a single mug and a full dinner set don't cost the same to send safely. Orders above ₹2,000 ship free.

Right now the price you pay at checkout covers the pieces themselves. We confirm the shipping charge with you by email before your parcel leaves, and collect it separately — so you always know the amount before anything is dispatched. Heavy or oversized orders may cost more to send; we'll quote you first and you can walk away with a full refund if it doesn't suit.

05Gift wrapping

Gift boxes are pieces in their own right — browse the gift boxes in the shop, pick the one you like, and add it to your basket alongside the pieces it's for. Each box is priced individually, and we pack your order inside it. Handwritten notes are free — just tell us what to write.

06Couriers and tracking

We ship with Delhivery and DPD, chosen by what serves your PIN code best.

An order confirmation lands in your inbox the moment your payment goes through, and once your parcel is on its way you'll get an email with the dispatch details and tracking number. If two working days have passed since your order and you haven't heard anything, nudge us.

07How we pack

Each piece is wrapped individually, cushioned, and boxed with fill so nothing shifts. Sets and multiple items are separated from each other. We reuse clean packing material where we can — it looks less pretty and travels just as well.

08Delays outside our control

Once a parcel is with the courier, its progress is theirs. Weather, festivals, strikes, local restrictions and courier backlogs can all add days, and the timelines above are estimates rather than guarantees.

We'll chase the courier on your behalf for as long as it takes, and we'll keep you posted rather than leaving you to refresh a tracking page.

09Wrong address or a failed delivery

Please check your address and phone number before you pay — couriers call before delivering. If a parcel comes back to us because the address was incomplete or nobody could be reached, we can resend it for a fresh shipping charge (we'll confirm the amount with you first), or refund the item value minus the shipping already spent.

Address changes are possible before dispatch only. Message us as soon as you can — see the contact page.

10If your parcel arrives damaged

Ceramics break sometimes, and when they break in transit that's ours to fix. Tell us within 24 hours of delivery with photos of the piece and the packaging it came in, and we'll replace it or refund you. The full process is in our cancellation & refunds policy.

Keep the box and the packing material until the claim is settled — couriers ask for them.